Refund Policy

Refund Policy - Welwyn Physiotherapy

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1. Service Cancellations
   - A 24-hour notice is required for all appointment cancellations
   - Cancellations made with less than 24 hours' notice will incur a 50% charge of the full service fee
   - No-shows will be charged the full service fee

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2. Payment and Refunds
   - All services must be paid for at the time of booking or treatment
   - Full refunds are provided for cancellations made with more than 24 hours' notice
   - Package sessions are non-refundable but may be transferred to another person with prior written agreement
   - In case of medical emergencies, refunds will be considered on a case-by-case basis with proper documentation

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3. Service Quality Guarantee
   - We are committed to providing high-quality physiotherapy services
   - If you are unsatisfied with your treatment, please discuss your concerns with us immediately
   - Any refund requests related to service quality will be reviewed individually and must be submitted within 48 hours of treatment

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4. Special Circumstances
   - In the event that we need to cancel your appointment, you will receive a full refund or the option to reschedule
   - If a treatment needs to be terminated early due to medical concerns, a partial refund may be provided based on the situation

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5. Payment Methods
   - Refunds will be processed through the original payment method
   - Please allow 3-5 business days for refunds to appear in your account

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For any questions about our refund policy or to discuss specific circumstances, please contact us directly.

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Note: This refund policy is subject to change. Any modifications will be communicated to our clients and updated on our website.