Privacy Policy

Last Updated: May 13, 2025

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1. Introduction Welcome to Welwyn Physiotherapy. We are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our website and booking system (Cliniko).

 

2. Information We Collect We collect information that you provide directly to us, including: - Name and contact information - Date of birth - Medical history and conditions - Appointment details and preferences - Payment information - Emergency contact details - Any other information you choose to provide

 

3. How We Use Your Information We use the collected information for: - Scheduling and managing appointments - Providing physiotherapy services - Processing payments - Sending appointment reminders - Maintaining medical records - Communicating about your treatment - Legal and regulatory compliance - Improving our services

 

4. Booking System (Cliniko) We use Cliniko as our practice management and booking system. When you book appointments through our website: - Your information is stored securely on Cliniko's servers - Cliniko maintains its own privacy policy and security measures - Your data is protected under healthcare privacy regulations - You can request access to your stored information at any time

 

5. Data Security We implement appropriate security measures to protect your personal information: - Encrypted data transmission - Secure server storage - Limited staff access - Regular security updates - Compliance with healthcare data protection standards

 

6. Sharing Your Information We may share your information with: - Healthcare providers involved in your treatment - Third-party service providers (e.g., Cliniko) - Legal authorities when required by law - Emergency services when necessary We will never sell your personal information to third parties.

 

7. Your Rights You have the right to: - Access your personal information - Correct inaccurate information - Request deletion of your information - Opt-out of marketing communications - Withdraw consent for data processing - Request a copy of your data

 

8. Cookie Policy Our website uses cookies to: - Improve user experience - Remember your preferences - Analyze website traffic - Maintain secure sessions

 

9. Changes to Privacy Policy We may update this Privacy Policy periodically. We will notify you of any material changes by posting the new Privacy Policy on this page.

 

10. Contact Us For any questions about this Privacy Policy or your personal information, please contact: Welwyn Physiotherapy [Your Business Address] Email: [Your Business Email] Phone: [Your Business Phone]

 

11. Legal Basis We process your personal information based on: - Your consent - Contractual obligations - Legal requirements - Legitimate business interests - Medical treatment purposes

 

12. Data Retention We retain your personal information for: - The duration required by law - As long as necessary for treatment - According to professional guidelines - Until you request deletion (where applicable)

 

13. International Data Transfers Your data is primarily stored and processed in the United Kingdom, in compliance with UK data protection laws and GDPR requirements.

 

14. Children's Privacy We do not knowingly collect information from children under 16 without parental consent. Special provisions apply for young patients.

 

15. Your Choices You can choose to:

- Limit the information you provide

- Opt-out of communications

- Request alternative appointment booking methods

- Restrict data processing where applicable

 

This Privacy Policy was last updated on May 13, 2025, and is effective immediately.